2. Booking Confirmation
All bookings are subject to vehicle availability.
Booking confirmation will be provided through phone call, WhatsApp, email, or SMS.
Customers are required to provide accurate pickup and drop details at the time of booking.
3. Payment Terms
Customers must pay applicable charges as per the confirmed booking.
Payments can be made through cash, online transfer, UPI, or other approved payment methods.
Advance payment may be required for outstation trips, luxury vehicles, wedding services, or long-duration bookings.
4. Cancellation & Refund Policy
Cancellation charges may apply depending on the booking type and cancellation timing.
Refunds, if applicable, will be processed within a reasonable time.
No refund will be provided for last-minute cancellations or no-show bookings.
5. Customer Responsibilities
Customers must behave respectfully with drivers and staff.
Any damage caused to the vehicle by passengers will be charged accordingly.
Customers are responsible for their personal belongings during travel.
6. Driver & Vehicle Policy
Drivers will follow traffic rules and safety guidelines at all times.
Vehicle type may vary depending on availability and operational requirements.
Agnistar Travels Pvt Ltd reserves the right to change the assigned vehicle if necessary.
7. Travel Delays
Agnistar Travels Pvt Ltd is not responsible for delays caused due to traffic, weather conditions,
roadblocks, natural disasters, strikes, or other unforeseen situations.
Pickup and travel timings may vary depending on local traffic conditions.
8. Outstation & Extra Charges
Toll charges, parking fees, state taxes, and driver allowances may be extra unless specifically included in the booking package.
Additional charges may apply for extra waiting time, route changes, or extended travel duration.
9. Self Drive Vehicle Terms
Customers using self drive vehicles must possess a valid driving license and required identification documents.
The customer is responsible for traffic violations, penalties, and damages during the rental period.
Vehicles must be returned on time and in proper condition.
10. Safety & Security
Passenger safety is our priority. Customers are requested to wear seat belts during travel.
Smoking, alcohol consumption, and illegal activities inside vehicles are strictly prohibited.
11. Limitation of Liability
Agnistar Travels Pvt Ltd shall not be liable for:
Loss of luggage or personal belongings
Missed flights, trains, or appointments due to traffic or unforeseen delays
Indirect or consequential damages arising from service usage
12. Privacy Policy
Customer information shared during booking will be kept confidential and used only for service-related communication and operational purposes.
13. Modification of Terms
Agnistar Travels Pvt Ltd reserves the right to update or modify these Terms & Conditions at any time without prior notice.
14. Contact Information
For booking support, complaints, or service-related queries, customers may contact Agnistar Travels Pvt Ltd through our official website,
phone number, or customer support channels.
Thank you for choosing Agnistar Travels Pvt Ltd. We look forward to serving you with safe, reliable, and comfortable travel
services.
